The innovative and carefully designed website of the Sri Lankan bank for all, DFCC Bank, has been awarded 3 Silver Awards at the BestWeb.lk Awards, organized and hosted by the LK Domain Registry every year, since 2009. DFCC Bank has was honored with Silver Awards for Best Banking Website (Gold Unawarded) in Banking & Finance category and Best Sinhala Website (Overall) and Best Tamil Website (Overall), across all categories.
In line with DFCC Bank’s vision to be the most customer-centric and digital bank in the future, the Bank’s website has become one of the best websites in Sri Lanka in terms of service customer, customer experience and ease of use. by taking a focused, structured and agile mobile-first approach to design and layout, while delivering some of the fastest load times, resulting in a fast user experience. This clean and simple architecture, along with easy, often one-click navigation, and a sense of professionalism made the DFCC Bank website stand out among the crowd. To ensure accurate, up-to-date and relevant information in each user’s language of choice, the Bank maintains the Sinhalese, Tamil and English versions of the website independently.
The awards recognized the DFCC Bank website as a comprehensive, state-of-the-art, user-friendly website that provides services and solutions beyond a simple banking website. The awards also reflect the considerable efforts made by DFCC Bank over the past year to improve its website in line with the Bank’s sustainability roadmap, evolving the platform into a semi- Virtual. DFCC Bank was also honored at the BestWeb.LK Awards in 2020, receiving the Most Popular Website Award, a Bronze Award for Best Tamil Website and Merit Awards for Best Sinhalese Website and Best Banking Website, in 2021. The Bank also intends to make submissions for the 2022 edition of the BestWeb.LK Awards, which is expected to open for submissions soon.
Discussing the awards and the website development initiative, Dinesh Jebamani, Vice President, Digital Strategy at DFCC Bank, said, “We are extremely happy to have been recognized at the BestWeb.LK Awards 2021. Our website d’entreprise is a first point of contact for most of our customers and the public wishing to obtain information on our portfolio of banking and financial products and services. Understanding this, we designed it as a platform that speaks to customers across generational boundaries with a mobile-first approach. We’ve even taken the site’s accessibility into consideration for visually impaired users, ensuring accessibility from any device, in accordance with the W3C Web Content Accessibility Guidelines. Our website is also trilingual and available in all three languages, ensuring inclusive accessibility for all Sri Lankans. Additionally, we have also compiled Google’s vital 2021 web update.”
The website has also been designed to be very attractive, providing customers with various useful tools to help them with their financial decisions. These include a host of useful financial calculators for making quick calculations when it comes to income tax, home loans, leasing, and other similar requirements. Along with this, a range of easily accessible resources help foster and promote financial literacy among customers and the general public, enabling them to easily make responsible and prudent financial decisions. Customers can also easily access DFCC Bank’s social media channels through the website to enjoy personalized online interactions with their preferred bank, while being able to sync upcoming promotions directly to their digital calendars and interact with DFCC Chatz, the conversational chatbot.
Legend : From left to right: Jacintha Gammampila- Bestweb.lk Coordinator, Prof. Gihan Dias – Director/CEO/Domain Registrar, Dinesh Jebamani – VP/Digital Strategy DFCC Bank, OshaneSoysa – Executive/Digital Bank DFCC Bank, AmishaDanansuriya – Banking Assistant/Digital Bank, DFCC Bank