DWP launches trial of new online PIP request service – but only for select requesters

The Department for Work and Pensions (DWP) has launched a trial of a new online service for new Personal Independence Payment (PIP) claimants.

The DWP said: “The Health Transformation Program is committed to introducing an online service to claim the PIP and to test the service securely, a limited number of new claimants in England will be able to claim through the new online channel.

The initial trial of the “Request a PIP Online” service launched in January and will last approximately six months, it will cover the PIP application and questionnaire forms using a new IT platform – it does not affect the policy, evaluation or decision-making criteria, which remain unchanged.

DWP added that participation is voluntary and completing the online application will be completely voluntary.

The latest figures from the DWP show that as of 31 January 2022, 2.9million people across the UK were applying for help through the PIP, with just over one in three applicants (35%) receiving the highest reward level.

Of that total, 305,279 Scots now receive financial aid between £23.70 and £152.15 a week (£94.80 and £608.60 paid every four weeks).

The DWP also announced that during the period between October 2021 and January 2022, it received 170,000 registrations for new requests.

How to apply for PIP?

To start the process of creating a new PIP request, call the DWP on 0800 917 2222.

If you live in Scotland, PIP will be replaced by the new Adult Disabled Payment over the next few months – find out more here.

Before calling, you will need:

  • your contact details, e.g. telephone number

  • your date of birth

  • your national insurance number – this is on letters regarding taxes, pensions and benefits

  • your bank or building society account number and sort code

  • the name, address and telephone number of your doctor or health care professional

  • dates and addresses of any stay abroad, in a retirement home or hospital

Once you have contacted the DWP, they will send you a document to fill in consisting of 14 questions and a section for any additional information.

The questions are about how your condition affects you – include as many relevant details as possible to help the assessor understand your day-to-day needs.

If you have difficulty completing your form or understanding the questions, contact your local council and ask for help from social services or seek advice from Citizens Advice Scotland.

We have a breakdown of the 14 questions here and you can take an anonymous self-test online at Benefits and Work to see how many points you could get for each answer.

How many PIPs could I get paid and when?

Once the healthcare professional has submitted their conclusions from the health assessment, the DWP will review all the evidence and make a decision on what amount, if any, of the PIP to award you.

You will receive an “award letter” which will indicate which components have been assigned to you and at what rate.

The PIP is paid every four weeks into your bank account.

PIP payment rate until April 2022

The PIP is made up of a combination of two components:

Whether you get one or both and how much depends on the severity of your condition affecting you.

You will receive the following amounts per week depending on your situation:

Daily life

  • Standard Fare – £60.00 (£61.85 from 11 April)
  • Bonus rate – £89.60 (£92.40 from 11 April)


Additional payment

If you qualify for PIP you will also receive a Christmas bonus which is £10 each year – this is paid automatically and does not affect any other benefits you may receive.

For more information on PIP, visit GOV.UK here.

To keep up to date with PIP stories and other benefits, join our Money Saving Scotland Facebook group here, follow Record Money on Twitter hereor subscribe to our bi-weekly newsletter here.

About William G. Patrick

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