ISLAMABAD: The Pakistan Telecommunications Authority (PTA) has launched a user-friendly Complaint Management System (CMS) mobile application to help telecom consumers register their complaints. The application is available on Android (Google Play) and iOS (Apple App store).
The aim of the user-friendly mobile application is to make it easier and easier for the public to file complaints relating to telecommunications services. Consumers can register their complaints about telecom services, mobile registration / Device Identification Blocking and Registration (DIRBS) system, web content reports and stolen handset blocking, etc. .
The app also allows the user to track their complaints and provide feedback on complaint resolution. It also includes FAQs on various issues for consumer awareness and better understanding. The launch of PTA CMS App demonstrates PTA’s commitment to innovation, better understanding consumer needs and delivering progressive solutions.
Users can also file a complaint with the PTA Complaint Management System (CMS) through the web interface (https://plainte.pta.gov.pk/RegisterComplaint.aspx) (or) through the hub. PTA consumer assistance (free number 0800-55055).
Copyright Business Recorder, 2021