Better Business Bureau is warning consumers against Stocktee.com, an online clothing store that consumers believe does not deliver the items they promise.
As of June 2020, BBB has received 15 complaints, eight customer reviews and three Scam Tracker reports on Stocktee.com, covering the United States and Canada.
At first, complaints indicated that the items received were not what consumers ordered. One complainant alleged that the dress received was made of an inexpensive material because it was see-through, while another said he ordered “… an official Nike Chicago Bulls sweatshirt. Product received was not a representation of what is shown online (ridiculously poor quality, completely different fonts / logos / colors). It was not a technical error, it was intentionally misleading for a buyer. Stocktee responded to BBB for some of the complaints, but not all.
However, after a few months, the tone of the complaints changed. Consumers alleged that their payments were taken, but their orders were not received. A complainant said he paid extra for faster shipping. Some consumers reported that they received a tracking number via email, but when trying to track the package, it turned out that the tracking number did not exist. At that point, the company stopped responding to the BBB.
BBB is aware of three different addresses listed on the Stocktee store website. In October 2020 the website displayed an address in Vermont, in January 2021 an address in California and currently the website uses an address in West Virginia. Two of these addresses are residences and the owners have testified that they have no connection with Stocktee. The third address was visited by BBB and confirmed that the building, as well as the 6th floor offices, are all closed.
BBB’s review of www.stocktee.com found that customer reviews were identical, including pictures, to that of another clothing website.
“Consumers are shopping more and more online these days,” says Frank Cilona, president and CEO of BBB serving the Canton area and Greater West Virginia. “Unfortunately, unethical people see this as an invitation to build more websites to capture as much of our money as they can.”
To avoid negative online shopping experiences, BBB recommends:
- Do your research. Discover the company with BBB.org. You can read all customer reviews and complaints posted about a business. Also search online for consumer reviews of their experiences with the seller, and order only from companies with consistently good customer reviews and reports. Visit the BBBs Scam tracker To see if other consumers have reported a scam on the business: you can search for reports by keyword and location.
- Know the law. Federal law requires orders placed by mail, phone, or online to be shipped on the promised date or, if no delivery time has been stated, within 30 days. If the products you ordered are not shipped on time, you can cancel your order and request a refund. There is no general three-day cancellation right, but you have the right to refuse merchandise if it is faulty or has been deformed. Otherwise, company policies determine whether you can cancel the purchase and receive a refund or credit.
- Know the advertiser. Some of the best deals are only available online, but be careful. It’s easy for a fake site to mimic a famous retailer’s website, so be sure to shop on a legitimate site. If the site lacks contact information, that’s a red flag. Check if any of the information on their site is on other websites as well.
Check out BBB’s advice on buying sporting goods.
Learn more about online shopping scams at BBB.org to protect yourself from bogus products and online sellers.
To learn more about scams, check out BBB Scam Tips (BBB.org/scamtipsTo report a scam, go to BBB Scam Tracker.
Learn more about BBB Accreditation Standards and BBB Standards for Confidence.
BBB Serving Canton Region & Greater West Virginia contributed to this article.